Great service recovery begins with listening and understanding

Many organizations do the easy things well; great organizations do the hard things well. To begin, always respect the channel the customer has chosen. Make your first response via that channel and, if appropriate, manage the situation via that channel. However, not every channel is suited to every situation.
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Esther:
Unfortunately though she just got fired for sleeping on the job.
(17 November 2016)

Esther:
He thinks she's pretty cute and that they could potentially hit it off pretty well due to common interests etc.
(17 November 2016)

Esther:
So basically my friend has been crushing on this girl for a while at his job.
(17 November 2016)

Esther:
Me and my friend are trying to figure out the best thing (if anything) he should do in this situation.
(17 November 2016)

Mora:
How to be friends with Aquarius man ex??? He eventually wants relationship (Capricorn woman)?
(17 November 2016)

Mora:
Sometimes i feel like im an emotional crutch or ego booster.
(17 November 2016)

Mora:
So we can both give us time to think.
(17 November 2016)

Mora:
I want to keep contact at a minimum for now.
(17 November 2016)

Mora:
He claims he don't wanna give up though.
(17 November 2016)

Mora:
Is he just saying that and don't mean it because he's upset at the moment.
(17 November 2016)

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Mariana:
It's awful and I can't get it to stop, it's like I freeze up and panic.
(8 December 2016)

Mariana:
She once got on the bus and for 15 minutes I had this feeling.
(8 December 2016)

Mariana:
But everytime she's around I get a nervous feeling in my stomach, I worry that I'll mess up.
(8 December 2016)

Mariana:
Short story is I want to ask her out to clear my mind after all this time.
(8 December 2016)

Mariana:
As we haven't spoken for well over a year and we're not really close it's tough.
(8 December 2016)

Mariana:
I don't see this girl a lot anymore, so when I do I always feel a little nervous, like I have to make an impression.
(8 December 2016)

Vicki:
Dudes are so confusing what does this mean?
(8 December 2016)

Vicki:
Does this mean he is just busy or is he not into me?
(8 December 2016)

Vicki:
Well he was supposed to call me last sunday and didnt and I texted him monday and he still hasnt responded.
(8 December 2016)

Vicki:
He is super sweet and always asks permission before nicknaming me and didnt automatically assume I was his girlfriend.
(8 December 2016)